Help Topic: Shipping & Delivery
Questions for Shipping & Delivery:
- Is shipping included in the prices?
- What shipping methods do you offer?
- Will Tradestead ship to my country?
- What is the shipping cost for my orders?
- Can I change the shipping method after I placed my order?
- What is your shipping weight calculation method?
- My order was shipped to a wrong address. How can I solve the problem?
- Do you offer shipping insurance?
- You have changed my shipping option without my permission. Why?
- How long does it take to deliver my order after I create an order?
- I was not at home when a delivery was arrived. Will UPS make another attempt?
- Do you have shipping weight limits?
- Do you deliver to P.O. Box or FPO/APO addresses?
- Can I track the shipping state of my order?
- Will the shipping cost stay the same if the courier has been changed?
- Who is responsible for product damage or loss during transit?
- An item is missing from my order. What should I do?
- Can I add my logistics partner to handle the delivery?
- Can I cancel a delivery?
- Can I get an invoice for my order?
- Can you drop ship orders directly to my customers? How?
- FedEx has returned my order/package to Tradestead. What should I do now?
- Will I be notified of any items delay from my order?
- Can I use my own forwarder or carrier account? How should I do?
- Can I request the shipment to be left outside my house/office if I am not available to receive the delivery?
